What It Does
Automates high-volume email workflows across customer support, sales, and operational teams. The system drafts responses using AI while keeping a human approval step before anything is sent. This reduces manual effort while ensuring teams remain in control of communication.
The Business Problem
Email remains one of the most time-consuming operational channels in most organisations. Fully automated systems can introduce compliance and accuracy risks. Fully manual handling does not scale. This solution sits between those two extremes. AI prepares the response while people retain final approval.
What Was Built
AI agent that retrieves context, classifies incoming emails, and drafts responses
Secure authentication layer so no agent action runs without a valid user session
Human approval step before any message is sent
State tracking from email receipt through to final dispatch
Modular system design allowing each step to be tested, improved, or replaced independently
Business Impact
Reduces time spent drafting routine email responses
Allows teams to handle higher communication volumes without increasing headcount
Maintains governance and compliance across automated workflows
Ensures consistent response quality across teams
Converts reactive email handling into structured automation